Refund Policy
At Vertex Vision LLC, we are committed to delivering exceptional services. If for any reason you are not satisfied with our services, please review our comprehensive refund policy outlined below. This policy ensures transparency and fairness in all our transactions.
1. General Refund Policy
Refunds are available under the following conditions:
Refund requests must be submitted within 30 days of the original purchase date.
The request must include proof of payment and a detailed explanation of the reason for dissatisfaction.
Refunds will only be processed for services that have not yet been fully delivered or completed.
2. Refund Eligibility Criteria
Incomplete Services: Refunds may be issued if the agreed-upon services have not been completed as outlined in the initial contract.
Errors or Omissions: If errors in service delivery are identified and cannot be resolved within a reasonable timeframe, a partial or full refund may be granted.
Cancellations: If a service is canceled by the client prior to commencement, a refund will be issued minus any applicable administrative fees.
3. Non-Refundable Services
The following services are non-refundable:
Completed design projects, advertising campaigns, and SEO optimizations.
Sale or promotional services, including discounted packages or special offers.
Any service explicitly marked as non-refundable during the purchase process.
4. Refund Request Process
To request a refund:
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Contact our customer support team at +1 (914) 540-6928 or email us at contact@vertexvision-agency.com.
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Provide the following information:
Full name and contact details
Invoice or receipt number
Detailed reason for the refund request -
Our team will review your request within 5-7 business days and notify you of the outcome.
5. Refund Approval and Processing
If your refund request is approved, the refund will be processed using the original payment method within 10 business days.
For payments made via credit card, additional processing time may be required by your financial institution.
Refunds will be issued in the same currency as the original transaction.
6. Disputes and Chargebacks
We encourage clients to contact us directly to resolve any issues before initiating a chargeback with their bank.
Unjustified chargebacks may result in additional fees and termination of services.
7. Changes to Refund Policy
Vertex Vision LLC reserves the right to update or modify this Refund Policy at any time. Changes will be communicated via our website, and the updated policy will take effect immediately.
8. Contact Information
If you have any questions or concerns regarding this Refund Policy, please reach out to us: Phone: +1 (914) 540-6928 Address: 30 N Gould St Ste R, Sheridan, WY 82801 Email: contact@vertexvision-agency.